Yes, excellent customer service. Yes, I bought this doll expecting to get a tiny cheap doll, but I was wrong, this thing is huge and has the best quality I’ve ever seen, you need her, her touch and performance are perfect. As others have said, it’s quite heavy, which is great for play. The size is great, although if you plan on dressing your model, I would go with the size. I would buy from this site again !!!!