Yes, they are reliable. I was a little nervous about investing so much money in a product and company I had never dealt with before. I would not hesitate to do business with this site again! The doll I purchased from this site is fantastic. Yes, it’s heavy, but that adds to the realism. When I’m not with her, all I can think about is what we’re going to do when I get home. Don’t be afraid to contact this company if you are looking to buy your first doll or any other doll.